Courses

Mosook - Courses
All Computer & Information Technology Contracts & Tenders Customer Service Customs & Ports Electrical Engineering Family & Personal Development Insurance & Measurement Management & Leadership LM Media & Public Relations Non-Profit Organization Oil & Gas Project Management Quality Management Safety & Occupational Health Sales & Marketing Secretarial & Administration Security Supply Chain & Logistics Management Technical,Engineering & Maintenance Women Development Courses
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Excellent Customer Service On The Telephone

0 Student
Free
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Creating A Telephone Charter For Your Company

0 Student
Free
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Questioning Skills For Improving Call Handling Time

0 Student
Free
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Making Outbound Calls Professionally

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Free
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How Does A Company Improve Its Telephone Technique

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Free
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Answering Incoming Calls Professionally

0 Student
Free
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Improve Your Telephone Skills – How To Win & Keep Customers

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Free
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Building Powerful Relationships With Customers

0 Student
Free
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Coaching for Improved Customer Service

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Free
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Communicating For Success – Understanding & Being Understood

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Free
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The Customer Relationship Hierarchy

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Free
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Etiquette For Excellent Customer Service

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Free
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Exceptional Customer Service

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Free
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Customer Service In Practice

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Free
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Up selling without Fear: Locking Customers into Your Products

0 Student
Free
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The Essentials of Front Desk Safety and Security

0 Student
Free
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Telephone Skills for Customer Service & Sales Professionals

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Free
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Telephone Skills for Administrative and Front-Desk Professionals

0 Student
Free
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Social Media and the Evolution of Customer Service

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Free
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Sales Success Strategies for Prospecting and Cold-Calling

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Free
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How to Think Like Your Customers Think

0 Student
Free
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How to Negotiate with Customers: Handling Unreasonable Demands

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Free
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Customer Service and Support Centers

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Free
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Customer Research for Sales Professionals

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Free
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Creating an Environment of Customer Service Excellence

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Free
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Creating a Customer Focused Culture

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Free
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The Customer’s ‘Perception’ Is Usually Right

0 Student
Free
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Building Rapport and Developing Relationships With Customers

0 Student
Free
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How to Effectively Handle Customer Complaints

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Free
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Handling Difficult & Demanding Customers

0 Student
Free
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Excellent Customer Service On The Telephone

0 Student
Free
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Customer Service and Support Call Centers

0 Student
Free
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Secrets for Selling Over the Phone

0 Student
Free
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Motivational Techniques for Customer Service Professionals

0 Student
Free
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How to Have a Successful Call Center

0 Student
Free
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Fundamentals Of Customer Service

0 Student
Free
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How to Deliver An Outstanding Customer Service

0 Student
Free
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Building and Facilities Security Guard Officer Training

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Free
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Tactical Priorities in Petroleum Fire fighting

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Free
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Fire Officer Level 2

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Free
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Fire Fighter Level 1

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Free
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Fire and Gas Mapping

0 Student
Free
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Managing Risk, Reliability & Loss Prevention in Process Plants

0 Student
Free
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Professional Safety Representatives

0 Student
Free
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Accident and Incident Investigation

0 Student
Free
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Standards for Personal Protective Equipment

0 Student
Free
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Fire Fighting Technique-PASS

0 Student
Free
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Safe Evacuation Technique

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Free
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Fire Fighting Equipment

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Free
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Fire Detection Systems

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Free
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Problem solving, decision making and the art of delegation in Security Institutions

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Free
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Patrolling procedures

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Free
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Situational Awareness

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Free
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Security Guard Training Programs

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Free
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Security System Solutions

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Free
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Security Guards Training Program

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Free
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First Aid Training & Fire Fighting Training

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Free
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Application Security

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Free
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Anti-Fraud

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Free
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Information Security Policy and Process

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Free
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Information & Infrastructure Security

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Free
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Assistance in Information Governance

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Free
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Security Policies Using a Lifecycle Approach

0 Student
Free
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Monitoring & Recording of CCTV

0 Student
Free
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Introduction of the CCTV System

0 Student
Free
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Duties in the Control Room

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Free
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Basic Laws of the Government

0 Student
Free
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Bank Security

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Free
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Security Duties at Shopping Malls & Hotels

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Free
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Basic Safety & Security

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Free
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Major Emergency Response Management

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Free
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Introduction to Security Management

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Free
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Safety Audit and Site Inspection

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Free
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Advanced Investigation Techniques

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Free
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Risk, Crisis and Disaster Management

0 Student
Free
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Intelligence and Security Management

0 Student
Free
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Safety Technology and Risk Management

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Free
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Developing an Effective Safety Culture

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Free
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Crime Prevention and Security Design

0 Student
Free
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Skills and Duties of a Security Officer

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Free
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Managing Security Risks in the Oil and Gas Sector

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Free
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Security Coordination and Management

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Free
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Management of Information Security

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Free
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Aviation Security Screening

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Free
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Identifying weapons and IEDs in an x-ray

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Free
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Security X-ray Screening Operations

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Free
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Balancing customer service with in-flight security procedures

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Free
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Aviation security legislation

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Free
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Aviation security background and current trends

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Free
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In-flight Security

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Free
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Aircraft security and Airport security

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Free
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IOSA cargo security standards and compliance

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Free
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Cargo terminal access control

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Free
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Improvised Explosive Devices (IEDs) and concealed weapons recognition

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Free
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Safety Engineering and Hazard Control

0 Student
Free
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Law of Data Security and Investigations

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Free
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Aviation Security Operations

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Free
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Emergency Response Management & Risk Assessment

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Free
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Digital Forensics and Incident Response

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Free
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Airline Security Operations Optimization

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Free
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Apply the ICAO Annex 17 on cargo security

0 Student
Free
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Defending Web Applications Security Essentials

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Free
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Air Cargo Security

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Free
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Securing Linux/Unix

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Free
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Security Management: Safety and Protection of Corporate Facilities

0 Student
Free
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Mitigation Strategies: Implementing & Auditing

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Free
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– Introduction to Game Making

0 Student
Free
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Gesture Drawing

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Free
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Government Communications

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Free
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3D Sculpting on Ipad

0 Student
Free
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Acting on Character

0 Student
Free
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International Certified PR Manager

0 Student
Free
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Mobile App Development

0 Student
Free
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Organizing & Managing Events

0 Student
Free
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Strategic PR Planning

0 Student
Free
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Introduction to Media Relations

0 Student
Free
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Managing an Online Newsroom

0 Student
Free
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Managing a Press Conference

0 Student
Free
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The Art Of Public Relations

0 Student
Free
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International PR Specialist

0 Student
Free
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Government Communications

0 Student
Free
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Corporate Identity Design

0 Student
Free
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Managing Internal Communications

0 Student
Free
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Harnessing Social Media

0 Student
Free
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Business Correspondence

0 Student
Free
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Journalistic Translation and Re-writing

0 Student
Free
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Presentation Skills and Art of Public Speaking

0 Student
Free
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Translation of Books and Studies

0 Student
Free
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Art of Dealing with People (Clients) and Perfecting Communication Skills

0 Student
Free
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Writing Press Releases

0 Student
Free
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Writing & Editing for the Web for PR professionals

0 Student
Free
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Changing the news cycle (TBC)

0 Student
Free
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Digital Marketing (TBC)

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Free
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Info graphic Design Workshop

0 Student
Free
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Social Media Workshop

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Free
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Building Your online Audience

0 Student
Free
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Introduction to digital VFX for directors

0 Student
Free
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Video Production for the Web

0 Student
Free
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Citizen Based Journalism

0 Student
Free
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Digital Marketing (TBC)

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Free
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Blogging, Building Your online Audience

0 Student
Free
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Regional Impact of Social Media

0 Student
Free
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The Art of Narrative Film Editing

0 Student
Free
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Crisis Management In Media Organizations

0 Student
Free
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Introduction to Video Shooting

0 Student
Free
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PR Measurement and Monitoring

0 Student
Free
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Press Release Writing

0 Student
Free
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Designing a PR Strategy

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Free
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The Art Of Writing Documentary Films & Programs

0 Student
Free
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Writing for Public Relations

0 Student
Free
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Photography Boot Camp

0 Student
Free
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TV Presenting

0 Student
Free
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Introduction to Adobe Photoshop

0 Student
Free
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Regional Impact of Social Media

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Free
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The Art Of Filming

0 Student
Free
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TV Filming

0 Student
Free
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Writing for TV

0 Student
Free
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Introduction to Television Journalism

0 Student
Free
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Radio Final Recording Session

0 Student
Free
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International Radio Reporting

0 Student
Free
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Radio Writing & Presenting Workshop

0 Student
Free
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Radio Advertising

0 Student
Free
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Presenting For Radio

0 Student
Free
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Writing For Radio

0 Student
Free
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Introduction To Radio

0 Student
Free
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The Art of Lighting for Photography

0 Student
Free
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Interview Techniques

0 Student
Free
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The Art Of Filming

0 Student
Free
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Introduction to Photojournalism / News Photography

0 Student
Free
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Info Graphics and Page Layout

0 Student
Free
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Freelance Journalism

0 Student
Free
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The Art Of Writing Effective essays

0 Student
Free
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Feature Writing

0 Student
Free
Mosook
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Magazine Journalism

0 Student
Free
Mosook
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The Art Of Editing and Sub Editing

0 Student
Free
Mosook
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Introduction to Property Risk Assessment & Surveying

0 Student
Free
Mosook
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Introduction to Property Insurance

0 Student
Free
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Introduction to Professional Indemnity and Director’s & Officer’s Liability

0 Student
Free
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Introduction to Personal Insurance

0 Student
Free
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Introduction to Pensions

0 Student
Free
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Introduction to Motor Insurance Policies

0 Student
Free
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Introduction to Marine Reinsurance

0 Student
Free
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Introduction to Marine Insurance

0 Student
Free
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Introduction to Construction Insurance

0 Student
Free
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Introduction to Commercial Insurance

0 Student
Free
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Introduction to Claims Management

0 Student
Free
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Introduction to Cargo Insurance

0 Student
Free
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Introduction to Buildings and Foundations, Design and Construction

0 Student
Free
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Introduction to Aviation Insurance

0 Student
Free
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International Liability Insurance

0 Student
Free
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International Insurance Management

0 Student
Free
Mosook
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International Insurance and Reinsurance

0 Student
Free
Mosook
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Windstorm Risk and Protection

0 Student
Free
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Tsunami Risk and Protection

0 Student
Free
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Introduction to Fine Arts Insurance

0 Student
Free
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Introduction to Insurance Company Accounts

0 Student
Free
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Introduction to Hull and Yacht Insurance

0 Student
Free
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Oil Insurance From A To Z

0 Student
Free
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Intermediate Property Insurance

0 Student
Free
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Introduction to Energy Insurance

0 Student
Free
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Professional Indemnity Insurance

0 Student
Free
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Earthquake Risk and Protection

0 Student
Free
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Directors’ & Officers’ Liability Insurance

0 Student
Free
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Insurance Conduct of Business & Regulation: Selling, Advising & Administration

0 Student
Free
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Introduction to Insurance Practice

0 Student
Free
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Handling Client Assets and Money (Financial Services)

0 Student
Free
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Comprehensive Flow Measurement

0 Student
Free
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Professional Indemnity Insurance

0 Student
Free
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Earthquake Risk and Protection

0 Student
Free
Mosook
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Directors’ & Officers’ Liability Insurance

0 Student
Free
Mosook
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Insurance Conduct of Business & Regulation: Selling, Advising & Administration

0 Student
Free
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Liability Insurance

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Free
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Handling Client Assets and Money (Financial Services)

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Free
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Consumer Insurance

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Free
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Handling Client Assets and Money

0 Student
Free
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Fire and Business Interruption

0 Student
Free
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How To Connect With your Partner At a Higher Level

0 Student
Free
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Co-ordination between verbal and non verbal message

0 Student
Free
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Conflict Management : Introduction to Conflict, Causes of Conflict,

0 Student
Free
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How to make People Love you

0 Student
Free
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Coping With Depression

0 Student
Free
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Handling Our Own Aggression & Anger

0 Student
Free
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Etiquette in Business & Personal Life

0 Student
Free
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Conversation Skills, Gestures and Expressions

0 Student
Free
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Gentleman Dressing, Dress Ethics

0 Student
Free
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Body Language in Practice

0 Student
Free
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Creating Confidence – Developing your personal power and presence

0 Student
Free
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Public Speaking in Practice

0 Student
Free
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The Optimism Course

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Free
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The Introvert’s Guide to Building Rapport With Anyone, Anywhere

0 Student
Free
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The Extraordinary Benefits of Positive Thinking & Self-Talk

0 Student
Free
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The Essentials of Credibility, Confidence and Composure

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Free
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The 7 Dos and Don’ts of Building Your Professional Image

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Free
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Proactive Career Management

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Free
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Stress-Free Relationships: How to Work with Any Personality

0 Student
Free
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Finding Your Purpose & Passion

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Free
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Expanding Your Professional Network

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Free
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Developing a Perpetually Positive Attitude

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Free
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Working on Personality Changes

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Free
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Learn to Listen

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Free
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Innovation is Everybody’s Business

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Free
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Dealing With Conflict and Anger

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Free
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The Power of Purpose

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Free
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The Power of Persuasion

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Free
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Personality Disorders

0 Student
Free
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The 7 Habits of Highly Effective People

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Free
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Principle-Centered Leadership

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Free
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Present With Confidence

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Free
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How to Reach Your Personal Best

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How to Prevent Identity Theft In Your Organization

0 Student
Free
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Critical Thinking & Problem Solving Skills

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Creating Balance & Letting Go of Stress

0 Student
Free
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Building Relationships: Effective Strategies For How to Work with People

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Free
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8 Steps For Highly Effective Negotiation

0 Student
Free
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Ten Mistakes that lead to Divorce

0 Student
Free
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Handling Conflict Positively in Your Family

0 Student
Free
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How To Deal With Your Kids

0 Student
Free
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Self-Motivation & Effective Stress Management

0 Student
Free
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Dimensions Of Emotional Intelligence

0 Student
Free
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Understanding Emotional Intelligence (EI)

0 Student
Free
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How To Be An Ideal Parent

0 Student
Free
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Understanding Yourself & Emotional Intelligence

0 Student
Free
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Transactional Analysis: Understanding How And When To Use It

0 Student
Free
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Choosing Different Techniques To Handle Difficult Situations

0 Student
Free
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The DESC Script (Describe, Explain, Say, Commitment)

0 Student
Free
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Assertiveness Techniques

0 Student
Free
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Ten Rules of A Happy Family

0 Student
Free
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How To Deal With Difficult People

0 Student
Free
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Factors Affecting Communication

0 Student
Free
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The Dynamics Of Face-To-Face Communication

0 Student
Free
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Ensuring Effective Two-Way Communication

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Free
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The Effectiveness Of Good Written Communication

0 Student
Free
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Cultural Diversity

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Free
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Understanding Different Perspectives & Viewpoints

0 Student
Free
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Communication Styles & The Appropriate Use Of Them

0 Student
Free
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Behavior Style Analysis – Amiable, Expressive, Analyst, Driver

0 Student
Free
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Moral Development

0 Student
Free
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Teamwork : Being A Team Player

0 Student
Free
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Effectively Managing Conflict In The Workplace

0 Student
Free
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Effectively Communicating Under Pressure & When The Stakes Are High

0 Student
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Use Of Emotions As A Source Of Valuable Information

0 Student
Free
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Developing Effective Interpersonal & Communication Skills

0 Student
Free
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Stress Management Techniques

0 Student
Free
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The ‘Fight Or Flight’ Mechanism

0 Student
Free
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Proper Counseling Technique and handling of Questions

0 Student
Free
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International Certified Businesswoman

0 Student
Free
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Women`s Empowerment & Development in Practice

0 Student
Free
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Leadership Development for Women

0 Student
Free
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PR for Women Associations & Clubs

0 Student
Free
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Exceptional Customer Service for Women Associations

0 Student
Free
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Report Writing Skills for Women

0 Student
Free
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The effective Manager of Ladies Clubs

0 Student
Free
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Leadership & Supervisory Skills for Women

0 Student
Free
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Strategic Planning for Creative Women

0 Student
Free
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Conflict Management Skills for Women

0 Student
Free
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Budgeting & Cost Control for Women Associations

0 Student
Free
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The Art Of Leadership for Women

0 Student
Free
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Nonprofit Board Governance

0 Student
Free
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Social Sector Solutions for Social Enterprises

0 Student
Free
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Capital Campaigns for Nonprofit Organizations

0 Student
Free
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Financial Management in Nonprofit Organizations

0 Student
Free
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Resource Development in Nonprofit Organizations

0 Student
Free
Mosook
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Introduction to Nonprofits Organizations

0 Student
Free
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Planning and Community for Nonprofit Sector

0 Student
Free
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Nonprofit Board and Volunteer Development

0 Student
Free
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Nonprofit Management Consultancy

0 Student
Free
Mosook
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Nonprofit Entrepreneurship for Nonprofit Sector

0 Student
Free
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Strategic Management of Nonprofit Organizations

0 Student
Free
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Volunteer Management

0 Student
Free
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Budgeting in a Nonprofit Organizations

0 Student
Free
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Public Relations & Advocacy for Nonprofit Sector

0 Student
Free
Mosook
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Social and Community Service Managers

0 Student
Free
Mosook
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Introduction to Microsoft Excel 2010

0 Student
Free
Mosook
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Records management

0 Student
Free
Mosook
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Managing Multiple Projects

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Introduction to Microsoft Excel 2007

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Working for Multiple Bosses

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Projecting Confidence and Poise

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Computer Based Office Administrator and Organization

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Administrator and Office Management; Best Practice and Technologies

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Certified Administration and Office Management Professional

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Efficient Administration Skills

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Effective Daily Plans For PA

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The Professional Executive/Personnel Assistant

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The Highly Productive and Effective Administrator

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Basic Stock Control & Stationery

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Administrative Assistant Fundamentals

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Saying ‘No’ Constructively And Giving Alternatives

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Effective Filing System

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Managing Your Key Result Areas & Tasks

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Secretarial & Administrative Role

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Developing An Appropriate Professional Image

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A Revision Of Business Writing Etiquette

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Designing working systems

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Telephone Etiquette – The Basics, Telephone Skills

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The Office Manager As A Leader

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Dealing With Difficult People & Situations

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Understanding Assertiveness Techniques

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Introduction to Microsoft Excel 2007

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Understanding Cultural Differences

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Managing Your Key Result Areas & Tasks

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Gaining Attention & Connecting With People

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Barriers To Communication & Overcoming Them

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Non-Verbal Communication

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Communication Body Language, Words, & Tone of Voice

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Typing Skills for Secretaries

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Designing working systems

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Identifying Time Wasters

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Prioritizing Tasks By Urgency & Importance

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Email Etiquette

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Customs Clearance In Practices

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Managing the Port Estate

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Concepts and Procedures of Customs Clearance of Goods

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Performance Indicators For port Property Managers

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Port Labor and People Management

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Port health and border management

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Customs and tariffs controls

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Oil and Gas Marine Terminals: Operations, Management and Safety in Accordance with International Standards

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Gas & Liquid Chromatography and Troubleshooting

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International Oil and Gas Business Management

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Managing Project Risks in the Oil and Gas Industry

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Corrosion Control Oil & Gas Exploration Industry

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Refinery Process Yields Optimization

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Operation, Diagnostics and Maintenance of Equipment for Oil and Gas Production

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Tank Farm Operations and Performance

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Oil and Gas Accounting and Performance Measurement

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Petroleum Refining-Production Planning, Scheduling and Yield Optimization

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Troubleshooting Process Operation

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Oil and Gas Contracts

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Port Engineering and Engineering Project Management

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Benchmarking and “The Balanced Scorecard”

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Port and cargo movement

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Identifying Competitors – Current and Future

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Professional Sales Representative

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Port and terminal operations in Practice

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Port ownership and administration

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Strategic Contract Management

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Project Appraisal & Financial Management

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Materials & Stock Control

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Introduction to Port Management

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Benchmarking: What, Why & How

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Fusion of Market/Competitor/Benchmark Data to Support Decisions

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The emergence of global competition

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Contracts Management Specialist

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Competitive Intelligence

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Acceptance And Contract Close Out Issues

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Sales Presentations in Practice

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Prepare For Claims And Disputes

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Contract Termination Issues

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Market Analysis : Business-to-Business (B2B) products and services

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Subcontract Management in Government Contracting

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Marketing Communications and Media Planning

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Post-bid Procedures and Negotiations

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Measuring Marketing Effectiveness & ROI

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Marketing Channels: Distribution Channel Management

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Mastering Sales and Marketing in the Age of New Social Media

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Market Analysis, Competitive Intelligence & Benchmarking

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Modern Methods of Organizing and Managing Free Zones

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TQM applications in Ports & Customs

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Introduction to International Trade and Logistics

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Customer Satisfaction and Loyalty

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Winning The Service Game

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Extending Microsoft Dynamics CRM 2011

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Microsoft Dynamics CRM 2011 Customization and Configuration

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Microsoft Dynamics CRM 2011 Installation and Deployment

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Customer Service Management

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The Customer Complaint System: A Tool for Customer Service Improvement

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Motivational Techniques for Customer Service Professionals

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CRM Between Theory & Practice

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Social Media and the Evolution Of Customer Service

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Certified Customer Service Professional

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How To Exceed Customer Expectations

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Excellence in Customer Service

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The Legislation Environment for Public Bids

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Provide Better Outcomes from Contracts

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Greater Ability To Lead Contracts To Successful Conclusions

 
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Increased Confidence In Dealing With Contract Issues

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Profitable Inventory Management and Control

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Improving Quality in the Supply Chain

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Achieving Reduced Total Cost of Ownership From Better Contract Management

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Cost Price Analysis in Purchasing

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Managing and understanding The Bidding Process

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EffectivePurchasingandContractNegotiation Strategies

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Develop An Exceptional Customer Service

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Introduction to CRM

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Management of Occupational Road Risk

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Power Plant Safety

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Chemical Handling

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Assessing and Securing the Perimeter

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Data Security Through Applied Cryptography

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Supervisory Control And Data Acquisition SCADA Security

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Information Security Policy Essentials

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Advanced SQLi Attacks and Countermeasures

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Designing and Implementing Cloud Security

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Securing Windows Infrastructure

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Managing Vendor Qualification, Performance and Contract Compliance

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Network Defense In Practice

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Hacking and Hardening your Corporate Web Application

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Mobile Hacking & Forensics

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Fundamentals Of Security

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News Writing In Practice

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Identifying Stories and Story Structure

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Print Reporting

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News Room Structure

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Introduction to Journalism

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The Essentials of Business Etiquette and Protocol

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Business Etiquette and Protocol

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Public Relations Campaigns: From Planning to Execution

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Events and Conferences Management

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Corporate Social Responsibility (CSR)

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Planning and Managing PR Campaigns

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The Project Management Professional

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Building Task Leadership Skills

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Feasibility Studies: Preparation, Analysis & Evaluation

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